Delivery & Basic Setup Terms

Delivery & Basic Setup Terms

Dream Home Appliances will make every reasonable effort to safely deliver your appliance to the requested room and location, provided the area is accessible and the product can fit through all entryways, hallways, stairs, elevators, and delivery paths.

Some services are included with delivery. Other services are available only where basic setup or installation is included for an eligible product, selected at checkout, or separately arranged with a qualified installer, plumber, gas technician, electrician, or other licensed professional. If setup or installation applies to your order, the Appliance Installation Policy and service limitations also apply.

Delivery, placement, inspection, and permitted basic setup do not automatically make a product non-returnable. Return eligibility is determined under the Refund, Return and Exchange Policy.

Important General Delivery Terms

The customer is responsible for ensuring that:

The delivery path is clear, safe, and accessible before the delivery team arrives.
Doorways, hallways, stairways, elevators, and the final installation area can safely accommodate the appliance.
Old appliances are fully disconnected, uninstalled, emptied, and ready for removal if haul-away has been requested.
Existing plumbing, electrical, gas, waterline, and venting connections are safe, accessible, and code-compliant to the extent required for the service being performed.

The customer or recipient should inspect the product and delivery area at the time of delivery where practical. Any visible damage, incorrect product, missing item, property damage, or delivery concern should be noted with the delivery team before signing and reported to Dream Home Appliances as soon as possible.

When Setup May Be Refused

Delivery and basic setup services are subject to product type, site conditions, accessibility, required parts, and safety at the time of delivery. The delivery team may refuse or limit setup if it cannot be completed safely or properly due to missing parts, unsafe site conditions, inaccessible or non-code-compliant connections, incorrect outlets, old or incompatible hoses, vents, or parts, or any other condition outside the delivery team’s standard scope.

In these situations, the appliance may still be delivered without connection or setup, and any return, exchange, rescheduling, return visit, or additional service request will be handled under the applicable Dream Home Appliances policies and may be subject to additional charges.

General Services Not Included

Unless specifically stated, the delivery team will not:

Perform plumbing, gas (unless service is purchased with the appliance), electrical, carpentry, cabinetry, or construction work.
Install or run new water lines, gas lines, vents, ducts, or electrical connections.
Connect gas appliances or test for gas leaks (unless service is purchased with the appliance).
Shut off the home’s main water supply.
Modify, cut, drill, or alter the appliance, property, cabinetry, walls, floors, or manufacturer attachments.
Remove windows, spring-loaded doors, folding doors, sliding glass doors, moldings, railings, banisters, or other structural items.
Hoist appliances or lift products above waist level.
Place products on top of an elevator or use unsafe access methods.
Allow the customer or recipient to carry the appliance or assist with hook-up.
Install old stacking kits, old pedestals, or incompatible accessories.
Stack new appliances with old appliances.
Reverse appliance doors unless specifically permitted and deemed safe by the delivery team.
Install kick plates, foot pedals, casters, trim kits, or similar accessories unless otherwise stated.

Refrigerators

This section applies to freestanding refrigerators only, unless otherwise stated. Built-in appliances, column refrigerators and freezers, panel-ready built-in products, and similar specialty appliances are subject to the Built-In Appliances section below.

Included with Delivery

When receiving a refrigerator, the delivery team will:

Place the appliance in the requested room and location.
Plug in the appliance where a proper outlet is available.
Remove and reattach handles or doors if required to complete delivery, where safe and possible.
Connect the refrigerator waterline to an existing accessible waterline located behind the refrigerator.
Align doors as required.
Level the product as required.
Leave all manufacturer materials marked “To be removed by customer only” on or inside the product.

Not Included

The delivery team will not:

Install or run a new waterline.
Shut off the home’s main water supply.
Install anti-tip brackets, stability brackets, trim kits, kick plates, foot pedals, or casters.
Reverse refrigerator or freezer doors unless approved and deemed safe by the delivery team.
Cut or alter manufacturer attachments.

Freezers & Ice Makers

Built-in freezers or ice maker products, and similar specialty appliances are subject to the Built-In Appliances section below.

Included with Delivery

When receiving a freezer or an ice maker, the delivery team will:

Place the appliance in the requested room and location.
Plug in the appliance where a proper outlet is available.
Remove and reattach handles or doors if required to complete delivery, where safe and possible.
Align doors as required.
Level the product as required.
Leave all manufacturer materials marked “To be removed by customer only” on or inside the product.

Not Included

The delivery team will not:

Install or run a new waterline.
Install an ice maker waterline.
Shut off the home’s main water supply.
Install anti-tip brackets, stability brackets, trim kits, kick plates, foot pedals, or casters.
Reverse refrigerator or freezer doors unless approved and deemed safe by the delivery team.
Cut or alter manufacturer attachments.

Ranges

Included with Delivery

When receiving an electric range, the delivery team will:

Place the appliance in the requested room and location.
Connect the electric range to an existing 240-volt outlet, where applicable.
Level the appliance as required.

Not Included

The delivery team will not:

Connect any gas line (unless service is purchased with the appliance).
Install or unplug appliances with direct-wire connections.
Remove protective plastic from inside or outside the appliance.
Install manufacturer-provided anti-tip or range stability devices.
Install trim kits, kick plates, foot pedals, or casters.
Cut or alter manufacturer attachments.

Cooktops, Wall Ovens, Microwaves & Ventilation

Included with Delivery

When receiving a cooktop, wall oven, microwave, or ventilation product, the delivery team will:

Place the appliance in the requested room and location.
Haul away the old unit only if haul-away has been requested and the old unit is already fully uninstalled by the customer.

Not Included

The delivery team will not:

Install, mount, hook up, or set up the new appliance.
Install or unplug appliances with direct-wire connections.
Remove packaging or protective plastic.
Perform electrical, carpentry, cabinetry, ducting, or ventilation work.
Install trim kits, kick plates, foot pedals, or casters.
Cut or alter manufacturer attachments.

Dishwashers

Included with Delivery

When receiving a dishwasher, the delivery team will:

Cut the carton or plastic wrap at the bottom while leaving the skid or foam base intact.
Lift the packaging to allow the customer to inspect the product condition.
Replace the carton or wrap after inspection.
Place the appliance in the requested room and location.

Not Included

The delivery team will not:

Install or hook up the dishwasher (unless service is purchased with the appliance).
Cut or alter manufacturer attachments.
Place the product on top of an elevator.

Washers

Included with Delivery

When receiving a washing machine, the delivery team will:

Remove shipping restraints.
Attach front legs and adjust rear legs.
Connect the drain hose to the new unit.
Connect two new standard 6-foot washer hoses to existing accessible hot and cold taps.
Level the appliance as required.
Turn on the hot and cold taps and immediately check the washer fill hoses for proper connection. Please note: A full test cycle will not be performed.
Leave all manufacturer materials marked “To be removed by customer only” on or inside the product.
If washer basic setup or installation has been selected and site conditions allow, unplug the old washer from the wall outlet, disconnect the old water hoses from the old washer and from the hot/cold taps, and disconnect the drain hose from the old washer while keeping the hose connected to the wall drain, where applicable.
Stack compatible laundry units only where a compatible stacking kit is purchased or provided free as part of an ongoing promotion for laundry pairs only, and the kit is available on-site during delivery.

Not Included

The delivery team will not:

Hook up the washer if proper electrical grounding is not available.
Connect the new washer to old hoses.
Install custom hoses.
Stack units using an old stacking kit.
Stack a new unit onto an existing old unit.
Install a new washer onto an old pedestal.
Reverse the washer door.
Cut or alter manufacturer attachments.

Electric Dryers

Included with Delivery

When receiving an electric dryer, the delivery team will:

Attach dryer legs.
Plug in the dryer and perform a basic power-on check using an existing 240V outlet.
Connect a new standard 5-foot aluminum foil dryer vent (INCLUDED) to the back of the unit and to the existing accessible home ventilation system, where site conditions allow.
Level the appliance as required.
Stack compatible laundry units only where a compatible stacking kit is purchased or provided free as part of an ongoing promotion for laundry pairs only, and the kit is available on-site during delivery.

Not Included

The delivery team will not:

Install the appliance if the existing vent does not vent outside the home.
Install the appliance if the metal vent cannot be connected to the existing venting system.
Connect the dryer to a ceiling vent.
Connect the dryer to a side vent.
Reuse or connect the dryer using the customer’s old vent hose or duct.
Install custom vents.
Stack units using an old stacking kit.
Stack old appliances on top of new appliances.
Stack new appliances on top of old appliances.
Install a new dryer onto an old pedestal.
Reverse the dryer door.
Cut or alter manufacturer attachments.

Gas Dryers

Included with Delivery

When receiving a gas dryer, the delivery team will:

Attach dryer legs.
Connect a new standard 5-foot dryer vent to the back of the gas dryer only, where site conditions allow.
Level the appliance as required.

Not Included

The delivery team will not:

Connect or run the gas line.
Test the gas connection or check for gas leaks.
Install the appliance if the existing vent does not vent outside the home.
Install the appliance if the metal vent cannot be connected to the existing venting system.
Connect the dryer to a ceiling vent.
Connect the dryer vent to the home ventilation system.
Connect the dryer to a side vent.
Reuse or connect the dryer using the customer’s old vent hose or duct.
Install the appliance if the gas supply is liquid propane or any supply other than natural gas.
Install the appliance if the gas shut-off valve is not above the floor.
Disconnect the old dryer.
Stack units using an old stacking kit.
Stack old appliances on top of new appliances.
Stack new appliances on top of old appliances.
Install a new dryer onto an old pedestal.
Reverse the dryer door.
Cut or alter manufacturer attachments.

Gas connections must be completed by a qualified and licensed gas technician.

Laundry Pair

Included with Delivery

When receiving a laundry pair, the delivery team will:

Remove shipping restraints where applicable.
Attach and adjust legs where applicable.
Connect two new standard 6-foot washer hoses (INCLUDED) to existing accessible hot and cold taps, where applicable.
Connect the drain hose to an existing accessible drain, where applicable.
For steam models only, connect steam hoses and the Y-connector only if the required parts are included with the appliance or supplied new by the customer at the time of delivery.
For electric dryers only, plug in the dryer and perform a basic power-on check using an existing 240V outlet.
For electric dryers only, connect a new standard 5-foot aluminum foil dryer vent to the back of the unit and to the existing accessible home ventilation system, where site conditions allow.
Level the appliance as required.
Turn on the hot/cold taps and immediately check the washer fill hose connections where applicable. Please note: A full test cycle will not be performed.
Leave all manufacturer materials marked “To be removed by customer only” on or inside the product.
Stack compatible laundry units only where a compatible stacking kit is purchased or provided free as part of an ongoing promotion for laundry pairs only, and the kit is available on-site during delivery.

Not Included

The delivery team will not:

Return later to complete the steam connection if parts were missing at the time of delivery.
Connect or run the gas line.
Test the gas connection or check for gas leaks.
For gas dryers, connect the dryer vent to the appliance or to the home ventilation system.
Install the appliance if the existing dryer vent does not vent outside the home.
Connect the appliance to a ceiling vent.
Reuse or connect the dryer using the customer’s old vent hose or duct.
Stack units using an old stacking kit.
Stack old appliances on top of new appliances.
Stack new appliances on top of old appliances.
Install a new appliance onto an old pedestal.
Hook up the washer if proper electrical grounding is not available.
Reverse washer or dryer doors.
Cut or alter manufacturer attachments.

Laundry Pedestals

Included with Delivery

When receiving laundry pedestals, the delivery team will:

Install the pedestal only if it is delivered together with the compatible laundry appliance.

Not Included

The delivery team will not:

Install a pedestal that is not compatible with the laundry appliance being delivered.
Install a new laundry unit onto an old pedestal.
Disconnect old laundry units.
Perform carpentry, electrical, plumbing, or property modification work.
Cut or alter manufacturer attachments.

Stacking Kits

Included with Delivery

When receiving a laundry stacking kit, the delivery team will:

Install the stacking kit if the correct compatible kit is available for the laundry pair being delivered.
Install the stacking kit if stacking service was selected under additional services at checkout and the required kit is provided by the delivery team.

Not Included

The delivery team will not:

Install a stacking kit that is not designed for the laundry pair being delivered.
Install a stacking kit that requires drilling into the appliance or property.
Install a new washer or dryer onto an existing old stacking kit.
Use old stacking kits.
Stack old appliances on top of new appliances.
Stack new appliances on top of old appliances.
Perform carpentry, electrical, plumbing, or property modification work.
Cut or alter manufacturer attachments.

Built-In Appliances

Included with Delivery

When receiving a built-in appliance, the delivery team will:

Deliver the appliance to the requested room of choice.

Not Included

The delivery team will not:

Set up, hook up, install, mount, or level the appliance.
Perform cabinetry, carpentry, electrical, plumbing, gas, ducting, or ventilation work.
Modify openings, cabinets, countertops, walls, floors, or manufacturer attachments.
Place the product on top of an elevator.

Built-in appliance installation should be completed by a qualified installer or licensed professional, depending on the product type and connection requirements.

Applicable Law and Customer Rights

Nothing in this policy limits, excludes, or waives any right or remedy that a customer may have under the Consumer Protection Act, 2002, the Sale of Goods Act, or any other applicable law. If any part of this policy conflicts with a mandatory legal right, the mandatory legal right will apply.

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