Warranty & Claims Information

Dream Home Appliances is an authorized appliance retailer. Most products sold by Dream Home Appliances are brand new. If a floor model, open-box, or “as-is” product is offered, it will be identified at or before the time of sale and may have different warranty coverage.

Manufacturer warranties are provided and administered by the manufacturer. Warranty coverage, service approval, repairs, parts, labour, timelines, and claim decisions are controlled by the manufacturer or its authorized service provider, not by Dream Home Appliances.

Manufacturer warranties do not replace or limit any non-waivable right or remedy a customer may have against Dream Home Appliances under applicable consumer protection or sale of goods laws.

Customers should keep their original sales invoice, model number, serial number, purchase date, and warranty documents, as these details are usually required for service.

Manufacturer Warranty

Most new products include a manufacturer’s limited warranty. Warranty coverage may vary by brand, product type, model, use, and the terms listed in the owner’s manual or warranty documents.

Manufacturer warranties are generally intended for household/residential purchases only unless otherwise stated by the manufacturer. Products used in commercial, business, rental, professional, or non-residential settings may not be covered or may have different coverage terms.

If you need assistance, the Dream Home Appliances team is more than happy to help guide you through the process whenever possible.

How to Start a Warranty Claim

For service during the manufacturer warranty period, please contact the manufacturer directly. Before contacting the manufacturer, have the following ready:

Original sales invoice
Model number
Serial number
Purchase date
Product issue or error code, if applicable

If you purchased a Comerco Product Protection Plan, please refer to our Product Protection Plan page for extended warranty service information.

Delivery Damage, Incorrect Product, or Immediate Concerns

For visible delivery damage, incorrect products, missing parts, or concerns noticed at or shortly after delivery, please contact Dream Home Appliances as soon as possible with photos, invoice number, model number, serial number, and a description of the issue.

These issues may be handled under our Refund, Return and Exchange Policy, Delivery & Basic Setup Terms, manufacturer process, or applicable law, depending on the circumstances.

Manufacturer / Vendor Contact Information

Brand / Manufacturer	Typical Warranty Coverage	Phone	Email / Support	Online Service / Support Link
LG	Usually 1 year; some components may have additional limited coverage depending on model	1-888-542-2623	LG Canada Customer Support	Request LG Repair Service
Hisense	Usually 1 year, depending on product and model	1-855-344-7367	Hisense Canada Support	Submit Hisense Service Request
Samsung	Usually 1 year, depending on product and model	1-800-SAMSUNG / 1-800-726-7864	Samsung Canada Support	Samsung Home Appliance Service
Whirlpool	Usually 1 year; some products/components may have additional limited coverage	1-800-807-6777	Whirlpool Canada Customer Service	Schedule Whirlpool Repair
Amana	Usually 1 year; serviced through Amana / Whirlpool Canada network	1-800-807-6777	Amana Canada Service & Support	Schedule Amana Service
Maytag	Usually 1 year; some products/components may have additional limited coverage	1-800-807-6777	Maytag Canada Customer Service	Schedule Maytag Repair
KitchenAid	Usually 1 year; some products/components may have additional limited coverage	1-800-807-6777	KitchenAid Canada Customer Service	Schedule KitchenAid Repair
JennAir	Usually 1–2 years, depending on product/model	1-800-JENN-AIR / 1-800-536-6247	JennAir Canada Customer Care	Schedule JennAir Service
Signature Kitchen Suite	Warranty varies by product/model; review owner’s manual	1-855-790-6655 / 1-888-885-2941	Signature Kitchen Suite Canada Customer Care	Contact Signature Kitchen Suite Customer Care
Capital	Warranty varies by product/model; many indoor cooking products include 1 year full parts and labour	Service: 1-866-203-5607 / Main: 1-888-383-8800	customerservice@capital-cooking.com	Contact Capital Customer Care
Electrolux	Usually 1 year, depending on product and model	1-800-265-8352	Electrolux Canada Support	Book Electrolux Appliance Repair
Frigidaire	Usually 1 year, depending on product and model	1-800-265-8352	Frigidaire Canada Support	Book Frigidaire Service or Repair
Vesta	Warranty varies by product/model	1-866-80VESTA / 1-866-808-3782	service@vesta.kitchen	Vesta Technical Support
Sonos	Limited warranty; coverage depends on product and region	1-800-680-2345	Sonos Canada Support	Contact Sonos Support
Vent-A-Hood	Warranty varies by product line; warranty/service is generally handled through the dealer or regional distributor	1-800-331-2492	Contact regional distributor for parts/service/warranty	Vent-A-Hood Warranty Information / Parts & Service

Important Notes

Warranty coverage, service approval, repair timelines, parts availability, and claim decisions are controlled by the manufacturer or warranty provider, not by Dream Home Appliances.

Dream Home Appliances may assist customers by providing invoice copies, product details, or general direction where possible; however, warranty service must be requested directly through the manufacturer or the applicable warranty provider.

This warranty information is provided as a general customer guide. The final warranty terms are always based on the manufacturer’s written warranty, owner’s manual, and/or applicable warranty documents.

Applicable Law and Customer Rights

Nothing in this policy limits, excludes, or waives any right or remedy that a customer may have under the Consumer Protection Act, 2002, the Sale of Goods Act, or any other applicable law. If any part of this policy conflicts with a mandatory legal right, the mandatory legal right will apply.

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