Privacy policy
Last Updated: 8 June 2026
Introduction
Your privacy is important to 2479921 Ontario Inc. operating as Dream Home Appliances.
This Privacy Policy explains how Dream Home Appliances collects, uses, discloses, stores, protects, and retains personal information when you visit our website, contact us, make an inquiry, purchase products or services, request delivery, installation, haul-away, warranty support, protection plan support, financing-related assistance, or otherwise interact with us.
For the purposes of this Privacy Policy, “Dream Home Appliances,” “we,” “us,” or “our” refers to:
2479921 Ontario Inc. operating as Dream Home Appliances
2915 Argentia Rd, Unit 2
Mississauga, ON L5N 8G6
Phone: 905-805-3000
Email: support@dreamhomeappliances.com
1. Consent
By providing personal information to Dream Home Appliances, using our website, contacting us, requesting a quote, making a purchase, or otherwise interacting with us, you consent to the collection, use, disclosure, and retention of your personal information as described in this Privacy Policy and as permitted or required by law.
You may withdraw consent where applicable, subject to legal or contractual restrictions and reasonable notice. If you do not provide or withdraw information required for a particular purpose, we may not be able to provide certain products, services, delivery, installation, warranty support, protection plan support, financing-related assistance, or website features.
2. Personal Information We Collect
We may collect personal information such as your name, mailing address, delivery address, billing address, phone number, email address, order details, payment-related information, financing-related information where applicable, delivery and installation details, warranty or protection plan information, customer service records, communication preferences, and information you submit through our website, online forms, chat, email, phone, SMS, WhatsApp, social media, or other communication channels.
We may also collect technical and usage information through cookies, pixels, web beacons, analytics tools, advertising tools, and similar technologies, such as IP address, browser type, device type, pages viewed, products viewed, website interactions, search terms, referring website or advertisement, general location information, and marketing or email interaction information where applicable.
3. How We Collect Personal Information
We collect personal information directly from you when you contact us, request a quote, make a purchase, place an order, request delivery, installation, haul-away, warranty support, protection plan support, financing-related assistance, subscribe to communications, participate in promotions, or otherwise interact with us.
We may also collect technical and usage information through cookies, pixels, web beacons, analytics tools, advertising tools, and similar technologies.
We may also receive information from service providers and business partners, including payment processors, financing providers, delivery providers, installation providers, warranty providers, protection plan providers, manufacturers, suppliers, website providers, marketing platforms, fraud prevention providers, customer communication platforms, and social media platforms, where permitted by law.
4. How We Use Personal Information
Dream Home Appliances may use personal information for purposes related to our relationship with you, our business operations, and as otherwise permitted or required by applicable law.
We may use personal information to:
- 1. Respond to your inquiries, quote requests, messages, and customer service requests;
- 2. Process, manage, confirm, update, and complete orders and purchases;
- 3. Provide products, services, delivery, installation, haul-away, removal, warranty support, protection plan support, and after-sale support;
- 4. Verify customer identity, payment details, order information, delivery information, or other transaction-related information;
- 5. Process payments, deposits, balances, refunds, credits, cancellations, exchanges, and related transactions;
- 6. Assist with financing-related inquiries or applications, where applicable;
- 7. Communicate with you about your order, delivery, installation, service, warranty, protection plan, payment, refund, or other transaction;
- 8. Send you information about products, promotions, rebates, sales, events, services, updates, and offers, where permitted by law;
- 9. Administer promotions, contests, surveys, customer feedback requests, and marketing campaigns;
- 10. Improve our website, product listings, filters, search tools, advertising, services, customer experience, and business operations;
- 11. Personalize website content, product recommendations, advertisements, and customer communications;
- 12. Maintain internal records, invoices, purchase history, customer profiles, and business documentation;
- 13. Train staff and improve customer support;
- 14. Prevent, detect, investigate, and address fraud, unauthorized transactions, security issues, technical issues, policy violations, or unlawful activity;
- 15. Protect and enforce our legal rights, terms, policies, agreements, property, business, employees, customers, suppliers, and service providers;
- 16. Comply with legal, regulatory, accounting, tax, reporting, insurance, and record-keeping obligations; and
- 17. Use information for any other purpose disclosed to you or permitted by law.
Dream Home Appliances may also use personal information to create aggregated, anonymized, or de-identified information that does not identify you. We may use and disclose such information for business, analytics, operational, marketing, and other lawful purposes.
5. Marketing Communications
We may send promotional emails, newsletters, offers, advertisements, product information, rebate information, event updates, text messages, instant messages, or other marketing communications where permitted by law.
You may unsubscribe or opt out of marketing communications by using the unsubscribe link or opt-out method included in the message, where applicable, or by contacting us. We will process opt-out requests promptly and, for commercial electronic messages, no later than 10 business days where required by law.
Even if you unsubscribe or opt out of marketing communications, we may still send non-promotional communications relating to orders, payments, deliveries, installations, warranties, protection plans, service requests, legal notices, policy updates, product recalls, safety notices, or other transaction-related matters.
6. How We Share Personal Information
We may disclose personal information where necessary for the purposes described in this Privacy Policy, where you have consented, or where permitted or required by law.
This may include sharing information with payment processors, financing providers, delivery providers, installation providers, haul-away or removal providers, warranty providers, protection plan providers, manufacturers, suppliers, website hosting providers, e-commerce providers, analytics providers, advertising and marketing platforms, customer communication platforms, fraud prevention providers, professional advisors, government or legal authorities, and parties involved in a proposed or completed business transaction, such as a sale, transfer, merger, acquisition, financing, restructuring, or transfer of some or all of our business or assets.
We provide service providers only with the information reasonably necessary for them to perform their services or as otherwise permitted by law. Service providers may be located in Canada, the United States, or other jurisdictions.
We may also disclose personal information where required or permitted by law, including to comply with a subpoena, warrant, court order, regulatory request, legal proceeding, government request, fraud investigation, emergency, or legal, regulatory, accounting, tax, reporting, or insurance obligation.
7. Cookies and Similar Technologies
We may use cookies, pixels, web beacons, analytics tools, advertising tools, and similar technologies to operate and improve our website, remember preferences, understand website use, improve product search and navigation, provide relevant content and advertisements, measure marketing performance, and detect fraud, security, or technical issues.
You may disable or block cookies through your browser settings, but doing so may affect website functionality. Some cookies and similar technologies may be provided by third parties under their own privacy policies.
8. Location, Retention, and Protection of Personal Information
Dream Home Appliances and its service providers may process, store, access, or transfer personal information in Canada, the United States, or other jurisdictions. Personal information outside Canada may be subject to the laws of those jurisdictions.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide products and services, maintain business records, comply with legal obligations, and protect or enforce our legal rights.
We use reasonable administrative, physical, and technical safeguards appropriate to the sensitivity of the personal information in our possession or control. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Accuracy, Access, Correction, and Withdrawal of Consent
You are responsible for providing accurate, complete, and up-to-date personal information. Please notify us if your information changes.
You may request access to personal information we hold about you, request correction of inaccurate or incomplete personal information, or withdraw consent where applicable, subject to legal or contractual restrictions and reasonable notice.
We may need to verify your identity before processing a request and may decline or limit a request where permitted or required by law.
10. Third-Party Websites and Social Media
Our website, emails, advertisements, or communications may contain links to third-party websites, platforms, services, or resources, including manufacturers, suppliers, rebate providers, warranty providers, protection plan providers, financing providers, payment processors, delivery partners, installation partners, and social media platforms.
Dream Home Appliances is not responsible for the privacy practices, policies, content, products, services, or actions of third parties. You should review the privacy policies and terms of any third-party website or service you use.
If you interact with us through social media, your interaction may be visible to other users and may be collected, used, disclosed, or retained by the social media platform under its own privacy policy and terms.
11. Employment Applications
If you apply for employment with Dream Home Appliances, we may collect, use, and disclose personal information to assess and process your application, verify information, communicate with you, conduct interviews, perform reference checks, make hiring decisions, and manage related recruitment matters, as permitted by law.
12. Changes to This Privacy Policy
Dream Home Appliances may update this Privacy Policy from time to time by posting the updated version on our website. The updated Privacy Policy will become effective when posted, unless stated otherwise.
If we make a material change to how we collect, use, disclose, or retain personal information, including using personal information for a new purpose not reasonably expected at the time of collection or disclosing personal information to a new type of third party for a purpose other than providing services to us, we will provide notice and obtain additional consent where required by law before the change applies to previously collected personal information.
You should review the “Last Updated” date at the top of this Privacy Policy periodically.
13. Other Policies
Your use of our website and purchases from Dream Home Appliances may also be subject to other applicable policies, including Website Terms of Use, payment terms, delivery terms, installation terms, haul-away terms, Refund, Return and Exchange Policy, warranty policy, protection plan information, invoice terms, and manufacturer terms.
Nothing in this Privacy Policy changes any other agreement, policy, purchase condition, or legal right unless expressly stated.
14. Language
This Privacy Policy is drafted in English. Any translation provided is for convenience only. If there is any conflict between the English version and a translated version, the English version will govern, unless applicable law requires otherwise.
15. Contacting Us
If you have any questions, comments, concerns, or requests regarding this Privacy Policy or how Dream Home Appliances handles personal information, please contact us:
Dream Home Appliances
2479921 Ontario Inc. operating as Dream Home Appliances
2915 Argentia Rd, Unit 2
Mississauga, ON L5N 8G6
Phone: 905-805-3000
Email: support@dreamhomeappliances.com